Downtown Toronto’s Euro Auto Repair Shop
I have been dealing with McDermott Motors for past 2 years and I must say that I have never have such an amazing service.The detailed reports with videos, photos and very detail explanation is incredible asset. The workmanship is more that satisfactory. Customer service is friendly and always makes me feel special. I highly recommend McDermott Motors.
14:16 11 Feb 21
I've used McDermott for many years now. They came with my Mazda which i took over from a friend in the neighbourhood. They are so professional and attentive. The prices seem quite reasonable and I am blown away by their attention to detail. Even me and my old beater get treated with respect. The reports they give include photos and full breakdowns of costs including taxes. There are no surprises here. I love them.
16:41 05 Feb 21
Now McDermott Motors Shouldn’t be needing any more introductions and the tons of appreciations in reviews makes it widely clear that they are simply the best in this line of work. I wasn’t sure about my Vehicle’s overall condition as it was quite some time since the last service. In a few hours after the drop I got a detailed digital report about essential functions and parts with photos and recommendations. They also called me to discuss the report and explained everything I needed to know. They were very proactive in their approach and It felt nice being attended to without rushing through things. The quotes were also very reasonable.John and team are professionals of high standards and they are welcoming, honest and flexible in their work. I’d go there again and highly recommend folks in and around GTA to visit them when in need of a Vehicle service.
Shesh Nath Yadav
15:11 03 Feb 21
Having been frustrated with my experience at certain car dealerships in the city, I found McDermott online and began taking my cars to them a couple years ago. All my experiences with them have been positive, and I would highly recommend to others. The service is fast and easy, and they seem to be straight forward and honest. Their system for reporting back to customers using an online report with pictures and analysis is efficient, helpful and re-assuring. Strong customer service and high quality work goes a long way these days which is why I've been very pleased I found McDermott, and again would recommend to others.
13:44 23 Jan 21
I needed 2 new front tires. Jason was professional and very courteous from the moment he picked up my call. All the staff I spoke to were the same. Jason ordered the tires, they were available when expected and I was offered a loaner car. Tires were installed and a wheel alignment performed - my car was ready in a few hours. All necessary pandemic precautions were taken. I felt safe and well-looked after. Highly recommended.
03:17 21 Jan 21
I own two Land Rovers and one is particularly old and temperamental. I have been a McDermott customer for 3 years now and cannot say enough good things about the service and the transparency and the fairness of their approach. I have never experienced the 'you should do your x now because they might fail' upsell in fact quite the opposite of getting value for money for your service and parts. The way they have embraced technology and efficiently show you what needs doing and why with pictures is great. The customer service is fantastic and the guys are always helpful and cheerful!
18:26 19 Jan 21
I originally searched online for a German car specialist, because going through my dealership was such a painful headache (for my wallet and the entire customer service experience).Everyone here is extremely knowledgeable and kind. I once came by within the span of an hour call beforehand, because my coolant sensor went off and I was quite concerned. They were able to diagnose the problem within minutes and top up my coolant *for free*. They explained that it was a simple reader error based on the fluid levels, so toping it off fixed it. They definitely calmed me down, and sent me off on my way.Every time I take my car here, I feel safer on the road.The specialists handle my car with care and really understand how to maintain this type of car. The prices are absolutely amazing (BEYOND fair) and so is the customer service. Even if you don’t truly require a mechanic that specializes in certain car brands, please don’t hesitate to take your car here. They are truly one of the best in the city, if not the very best.
22:27 08 Jan 21
Did not drive my 12year old vehicle for almost 2 years, so of course it would not start. Took my vehicle to McDermott Motors hoping to get my “monster” in shape and drivable. After an oil change, battery replacement and fixing the never ending leaks, my monster is purring like a lean mean machine. Gotta say, I appreciated that I could call Josh or John when a new leak appeared, and they took my vehicle that very same day! Best way to build trust. Very professional team at McDermott Motors!
01:56 01 Jan 21
This guys are good and helpful. I’ve been taking my car here for quite sometime now with simple to major repairs.Shop is quite busy so make sure you call for appointment.-v
19:38 31 Dec 20
We have been taking our vehicles to McDermott Motors for several years and they are OUTSTANDING! I send all my friends there and they are also delighted with the experience. Their work is always first rate, done in a timely manner for a reasonable price (far lower than dealerships). Recently, I had a battery in my Honda Pilot than was constantly failing on me and John offered to replace it (as the existing battery had been installed by them over a year ago). The new battery has my car running like a dream. I am so grateful for McDermott Motors...they keep our cars operating in top form! 5 stars!!!
Meredith Van Binsbergen
14:12 21 Dec 20
What a great thing it is to have a mechanic that you can trust! I've been taking my BMW and VW here ever since the warranties expired. John and the group have always been professional, reasonable and have completed the work as promised and on time! Thank you very much!JP Floyd
JP & Susan Floyd
21:30 16 Dec 20
First time I went to McDermotts. What I thought I needed was not an issue. They did however recommend another repair which I had them do. Dropped vehicle in early morning and it was done same day. I found them to be polite, professional and fairly priced. Added benefit was only 10 minute walk away from where I live. I highly recommend this business.
16:28 15 Dec 20
Wonderful service with great value. I went for a break fluid flush. They had the most competitive price in downtown Toronto. Their service was very professional and quick. Follow up was excellent. Quality of work was excellent. I’ve been trying to find a good and reasonably priced downtown mechanic for 10 years. These guys are now my go-to.
18:37 14 Dec 20
What I like the most about these guys is honesty. They will correctly diagnose and repair what needs to be done, and no more.The quality of the service is high and I haven't had any issues since I started taking my car there 2 years ago. The price is above average, but the service is excellent.Highly recommended.
17:55 14 Dec 20
I had a problem with the ignition on my BMW X3 engine. This happened on weekend and I started looking for help on Monday. Despite being fully booked for that week John and his team managed to find a time slot for me, so my car was ready for the next weekend when I needed it.It was my second appointment with McDermott Motors, first time it was air conditioner repair.In both cases it was very positive experience: really professional approach, everything done on time with a good quality, reasonable price.I would recommend this repair facility for European cars without any doubts.
17:53 14 Dec 20
Brought in a car for a safety inspection and they produced a detailed report with actual photos and videos clearly showing the problem areas. Very unique, impressive, and transparent
00:59 07 Oct 20
Excellent service at a fair price!
20:21 16 Sep 20
Honest, accurate, customer focused. Left my car in front of their garage after calling in the morning appointment and asking for a quote. I dropped the keys in their exhaust port. They did the alignment as estimated, provided the list of adjustments they made, did not irritate me with upsells, treated my car with respect, and the car drives perfect. Highly recommend these folks.
13:07 15 Sep 20
Great place, honest guys. They might try to upsell you but awesome work. For example, I was getting about 2k in work done for my car and I had my emergency break stuck. I was ready to replace it and pay them but they worked on it for over an hour and got it unstuck, saved me money and didn't charge me for the labour.
17:38 13 Sep 20
Friendly, professional, transparent service. Great mechanics who stand behind their work.
16:00 30 Aug 20
Fast, reasonable prices, friendly, reliable. Everything I could ever dream of.
04:49 26 Aug 20
Quick and easy tire mounting and balancing. They schedule me in. They sent me an email the day before to confirm. They took my car in and had it ready when they said they would. No surprises with pricing or time. Great, convenient experience. I've often paid more at the dealership, but will start using McDermott instead. Live in Cabbagetown so it's an easy walk over here.
14:40 19 Aug 20
McDermott Motors is a great place to take your car for maintenance and repairs. They give you a detailed report of what needs to be repaired and include pictures in the report. The guys are also super nice and have great customer service skills. The most important thing is that the price quotes are fair and they do quality work.
15:37 22 Jul 20
John and the men at McDermott are the best. I've been taking my cars there for over 7 years. They have never done me wrong. They explain everything clearly and they are transparent about charges. I have sent many friends their way. All have been satisfied. They take all makes, models and years of cars. They have never let me down. Usually a quick turnaround too.
16:09 18 Jul 20
A great place to have your vehicle serviced. Friendly and knowledgeable staff, good service, competitive prices and convenient hours and downtown location all add up to an excellent experience.
13:33 12 Jul 20
Can't recommend McDermott Motors highly enough! I have had body work done as well as mechanical - all done quickly, professionally and for a very fair price. I will always use McDermott from now on.
20:56 29 Jun 20
Very responsive, professional shop in my neighborhood. Car repairs and maintenance are always painful, but McDermott is courteous and professional, and they don't hold you hostage when there's a decision about the service they're suggesting you undertake. They give you the facts, recommendations and show pictures to you (sometimes remotely) so you can make a decision as to how to proceed with your car. They're also straightforward and open with the pricing, and don't try to pressure you to do work on the car that you don't want to do. They store and change the winter tires for me as well (for a fee) which is convenient.
15:16 19 Jun 20
What a pleasure it is to discover a garage in the downtown core that believes honesty, professionalism, and friendliness are core values. After being told by another garage that I needed expensive work done, I decided (based on the positive reviews) to take a chance with McDermott Motors. After inspecting the potential problem, McDermott Motors told me that I didn’t need any work done on my car at all. They tightened a couple of loose bolts and I was on my way, satisfied that I discovered the ideal garage to take my car for all future repairs and maintenance.
13:33 19 Jun 20
I have been taking my BMW to them for more than a year now. Completely satisfied with their service and transparency with detailed car report. They always help you to avoid unnecessary costs by clearly indicating what's recommended to be fixed now and what needs to be monitored. I would highly recommend this place.
01:45 19 Jun 20
As someone who's had garages in the family, and has always been surrounded by cars - it's hard to find someone you can trust if you don't know them personally - particularly in this space.I've been using McDermott for multiple vehicles over the past ten years. Every single time, they have been easy to work with, transparent and offer so much more value than they've ever charged me for. I can speak for myself and several neighbors in saying - McDermott truly is the neighborhood mechanic we trust above anyone we've worked with before.
00:08 05 Jun 20
I took my Audi TT RS for a full service to MMT. From jump street, I was treated with nothing but professional service. Their staff is friendly and accommodating. Their prices are more than reasonable and they also saved me money on parts. I highly recommend MMT.
02:45 03 Jun 20
I have been bringing my car to McDermott for a number of years now, and I always have been treated well, delivered timely and high quality service, and they are also very friendly people to deal with.They are transparent with their services and seem to be reasonably priced. I will, without a doubt, continue to bring my car there.
14:16 02 Jun 20
Great experience! Speedy and very professional.
14:59 30 May 20
For many years James, John and the team at McDermott Motors have been taking excellent care of my cars. Today John went above and beyond to quickly fix a tiny item but one that will keep my family safe and accident free. Thank you John, I so appreciated the timely fix. You and your team are awesome.
Eleonora Van Orman
19:20 19 May 20
Apparently, it takes a global pandemic to discover a splendid auto service. Was living next to McDermott Motors for over 20 years, yet went for service only today. Glad I did: friendly, confident, reasonably priced. Recommended.
23:42 12 May 20
Audi A3(2008) engine light came on. Came here because they had expertise in German cars, and had a lot of good reviews. They found the problem, which was a broken seal that resulted in air leaking into the engine. They also uncovered a worn fuel pump tappet problem and recommended me to fix it, as it may damage the camshaft and lead to a very expensive repair. The engine repair was a big one, so I was hesitant to go ahead. But all the good reviews here and the fact that they stand by their work with their standard service warranty gave me the peace of mind and confidence to go ahead. I would not have enough trust to do this repair in another shop. Technician John was helpful, honest and upfront with the price, and explained the problem of the car clearly to me.
00:30 06 Mar 20
I just wanted to add my comments to the many excellent and worthy reviews of McDermott shop. The service and employees are amazing, so professional and knowledgable. I will recommend this shop to anybody and everybody looking for car service. Best service ever! Thank you.
13:44 10 Jan 20
I've been going here for a few years with my Mini. These guys are all friendly, honest and trustworthy. Easy to recommend McDermott Motors
22:05 03 Jan 20
My truck broke down due to a coolant leak on route to Niagara Falls, I was able to limp it to their garage after hours. Unannounced and during busy tire change over season they were still able to accommodate me and get me back on the road in reasonable time.Mr. Mcdermott you have a great team here. Jason and the rest of crew i still owe you lunch. Thanks again! Keep wrenching
16:28 26 Nov 19
These guys are the best! And they're more than just tires, although we've bought more than one set from them over the past few years. They've also provided expert, professional service to my Mini Cooper Clubman, which includes a full diagnostics report, with photos of any necessary repairs, so I know exactly what repairs are needed and why. And the staff are super friendly! Highly recommended.
00:45 31 Oct 19
I recommend McDermott Motors highly. Honesty and integrity. Bravo!
13:45 30 Aug 19
This is like an apple store of vehicle maintenance. I have finally found my new mechanic since I left my old mechanic. In my 23 years of driving and vehicle maintenance experience going through ten different cars, countless shops all the way from Oakville to Whitby, McDermott Motors is one of the very few that does what it claims to do. This is by far the best professional service and program I have experienced in the service industry. No wonder why you guys have so many good reviews, and even the bad reviews are there proving that you guys are the right minded. I appreciate your professionalism, care, time and effort you guys put in to secure safety and comfort in my daily driving.
16:52 27 Aug 19
Super good service, very reasonable prices. The mechanic report is really comprehensive to cover a lot of details of my car. Definitely will go there again.
14:42 19 Aug 19
These guys are amazing. I used to bring my vehicles to Cam's Auto not too far away but after multiple times receiving terrible service from them I tried these guys and I will never go anywhere else! McDermott's are the best!
14:55 18 Aug 19
Amazing Services! Bmw dealer charged me 800$ for new tire which is insane. McDermott helped me patched up at a reasonable price to solve the problem. Love this place!
16:20 15 Jul 19
I can't say enough good things about McDermott Motors. I desperately wanted an alternative to the BMW dealership and I am so glad that I found McDermott. Jason was responsive, informative and very helpful - and costs were very reasonable for the repair work I had done. I would recommend McDermott without hesitation.
21:59 26 Jun 19
I have a luxury vehicle and an old beater. What a relief to find this shop in the city. Detailed reports and photos, clear communication, great problem solving, not pushy but will give you things to watch for. Fantastic group here and I would highly recommend.
17:37 25 Jun 19
Mc Dermott is definitely a trusted team. They've been taking care of the regular maintenance and repairs for our Jeep family car for years and have always made reliable and well balanced recommendations depending on the issue. They always give options and provide a detailed report after each car diagnosis before to do anything and to help us to understand their recommendations. On top of that their team is really service oriented offering a great client experience.
02:25 18 Apr 19
I've taken my BMW here the last couple of years for oil changes and electrical scans. The guys are always quick, knowledgeable and courteous. The reports are clear, and they never make me pay for stuff I don't need or try to upsell me. Always a positive experience!
15:45 08 Apr 19
Love the inspection reports and the honest feedback on what needs to be fixed, what could be fixed, and what to keep an eye on. Their turn around is also quite fast as they're able to get parts quickly for my audi. Would definitely recommend McDermott Motors!
01:43 19 Mar 19
The experience is absolutely amazing! I booked the appointment a week ago. The day before the appointment I called and asked for delivery time cuz I only have half day off.They told me to pick up the car around 1pm but I received the inspection report around 10am and they called me that my car was ready around 10:30am. They charged 1/3 of the price at 4s dealership and did a better job! It is definitely worth your money and time considering the job done, the location and the attitude.
16:15 08 Mar 19
Got my GLK250 services here and brakes previously. These guys are awesome! They don’t up sell and stand by their work. My brakes were squealing 6 months after I got them changed and they replaced the rotors again no questions asked. The service is also meaningful, they will guide you on what you need to do. Highly recommend! Excellent work and reasonable pricing.
20:41 19 Feb 19
McDermott Motors has been vigilantly servicing my 20 year old Lexus for some time now: their service is prompt, professional and reasonably priced with good advice. The inspection reports are detailed and instructive with lots of pictures. Two thumbs up.
02:29 19 Feb 19
McDermott Motors is a true treasure in the City. To find honest, competent and caring mechanics is almost a miracle. They have kept one of my vehicles going for over 400,000 kms. They have protected my family from problems by finding them before we are aware of them and showing us the evidence to justify the work. Their prices are fair, their attitude is positive and they are always willing to go the extra mile. I hesitated about writing this in case it meant that they get too busy to deal with my cars. But it is only right to share the knowledge with others who care about their cars and their family's safety. Don't bother with any other mechanics. You won't do better anywhere else.P.S. The one and only one star review was made by me in error by pressing the wrong button! Ignore it! This is a five+ star operation!
13:20 17 Feb 19
Been going for maybe 10+ years now. Service is excellent. I trust everything they tell me. Sometimes James even let's me sit in his hobby car....
17:27 12 Feb 19
Very helpful staff, really fast service and honest opinions. Not pushy for the largest bill of repair, rather giving you opinions on the bare essentials to be safe and running. Decent price, incredible turn-around and very professional, timely reports. Fairly impressed as always.
17:37 09 Jan 19
I had previously taken my car to McDermott motors about 10 years ago, but moved out of the area. I had occasion to have my car towed there recently. James' team diagnosed the problem and advised that the failure may have been covered under a recall. I confirmed this with the dealership and had the car towed to the dealer where the work was done at no cost. I appreciate the integrity of McDermott Motors and am glad they still deal with their customers in a transparent and caring manner.
14:52 08 Jan 19
Simply great. The way they send you your car report to the way they take care of their clients are second to none. Took my A5 there for general maintenance and winter tire change. Not for a second i felt pressurized to do any unnecessary work on the car in fact they recommend you to do some of the stuff later that are not necessary with no rush. The icing on the cake for my experience with them came at the pick up time. When they took my summer tires to their storage by mistake, but instead of asking me to come back later and waste my time they offered to keep my tires till spring for free. Don't think twice you won't regret it
23:44 12 Dec 18
EXCEPTIONAL! Excellent customer service. Quality work. Fair prices. I had a terrible experience at my AUDI dealer, so I’m thrilled I found a mechanic I can trust.
16:50 01 Dec 18
I couldn't be happier with McDermott Motors. I have been bringing my car to service with them for the past couple years and they are always helpful, and professional. Highly recommended.
13:37 28 Nov 18
I was looking for a local garage and I thought I would try McDermott motors as I pass by very often. I’m very pleased with the service. The car was taken on time and delivered the same day as promised. This will be my go to place from now on. Now I can walk to pick up my vehicle instead of two buses and a subway.
21:04 20 Nov 18
Best general auto experience I have had. I took my Audi Q5 for an oil change and general service and found the staff friendly and helpful, the price good, and I especially liked the summary report that was sent. 5 star experience.
19:45 20 Nov 18
I would highly recommend McDermott Motors. I have been taking my car here for a while now. The service is great and the prices are very fair. They work quickly and have never had my car for more than a day, even while troubleshooting some fairly complex issues.John is a very knowledgeable mechanic and I trust him. The guys are all very friendly and helpful.
14:22 15 Nov 18
Fantastic experience dealing with McDermott Motors. Efficient, cost effective and overall amazing service. So happy I found them. Won't be going anywhere else.
22:14 31 Oct 18
Really happy with the service here. Received a detailed quote by email with photos and video of work that was required on my car. Professional and frank assessments and advice by the team. Also, a followup email a week later to confirm all was running smoothly. Truly 5 star experience.
15:25 24 Oct 18
The guys at McDermott Motors are always friendly and courteous. I have brought my cars there for years and they do great work and get it done quickly and thoroughly.
15:26 20 Oct 18
Have a 2009 Mini Cooper S. Rotten little car. Despite very low mileage, has suffered a litany of issues too boring to recite. Last visit to OEM dealer saw much hanging of crepe about oil leak and need for major engine work. Nothing like that on McDermott's review. Friendly team. Fast service. Documentation superb. Straight shooters re: what could be put off and what needed urgent attention. Fixed some issues, put on 2 new tires, car running fine. Not cheap, but much better value than Mini Downtown. Won't ever buy another Mini; won't ever take this lemon anywhere else until we trade it or it dies.
10:16 11 Oct 18
When you drive a luxury vehicle, servicing it can cost you an arm and a leg at most dealers and auto shops. But NOT at McDermott Motors. I chose them because they gave me a fair price estimate, delivered great customer service, and didn’t try to rip me off by suggesting additional things that my car didn’t need. I was pleasantly surprised by their promptitude and professionalism – in particular, getting a Vehicle Condition Report by email was surely a value added service. It was my first time there and it definitely won’t be my last. Highly recommended!
17:12 13 Aug 18
I love this place because of the service. They know you are coming and greet you by name when you walk in the door. The explain clearly what issues, if any, are taking place and actually show pictures of what they are talking about so you can see for yourself. Recently I a had a sudden issue with my transmission and my car wouldn't get out of first gear. I was stuck on the streets unable to reverse into my narrow parking spot at home. In a panic I called McDermott right in the middle of tire swapping season. They took me in same day. No worries. This week I was due for an oil change and again was reminded of what great customer service looks like. I felt compelled to write a review. I'm so fortunate to have a trusted mechanic so close to my home and work.
14:49 17 Jul 18
I discovered my completely flat tire as I was hopping into my car on my way to work. I quickly called McDermott Motors and asked if I could get the flat repaired. They said I could bring it in right away, no problem. So I threw my spare on and brought my car over in the next 5 minutes. Within 2 hours, I got a call saying my car was ready. They did an amazing job - even put my spare neatly back into my trunk with the tools. I will 100% be back to McDermott Motors! A+++++! Thanks for helping me so quickly!
14:23 17 Jul 18
Before brought my car in, read all the good reviews here. Had a high expectation when walked in. And McDermott didn't fail it. The staffs are super friendly, the condition report is detailed, the quote is transparent and upfront and the work gets scheduled quickly and done within a short window. The Vehicle Condition Report is intimidating for someone doesn't know a car much. But McDermott (Sam - the advisor) walked it through with patience and explained in great detail. The price is competitive and align with the quality of the work. Will for sure come back for regular service going forward and will recommend McDermott to anyone looking for a good auto shop in downtown. Thanks John, Sam and Martin.
13:20 12 Jul 18
McDermott Motors always takes care of my car in a timely and professional manner. When I have a big issue, they call me after assessing the problem with a price quote and make sure I’m OK to go ahead. They’re mindful of my schedule and if they can’t finish the job that day, they tell me before they start. It’s also nice that they allow dogs in the lobby.
14:51 04 Jul 18
This isn't my regular mechanic and I was in a bind with car troubles in Toronto. Thankfully found these guys who did an honest job for a fair price and got my car back up and running in short order. I'd highly recommend this place. They are now my go-to mechanics in Toronto.
12:55 28 Jun 18
I had my first appointment at McDermott Motors recently and was very satisfied with the service rendered. I appreciated the confidence and knowledge that Martin demonstrated about my vehicle and the time he took to explain the repairs that were necessary. I was also pleased that the price tag at the end of the service was considerably better than the quotes from the dealership that I had previously attended. McDermott Motors will be my go-to garage for any future repairs....
14:42 15 Jun 18
Very thankful to McDermott Motors for getting me in so quickly. I had a trip out of town coming up, and of course waited too long to get winter tires put on. They were able to get a quote together and have the tires on in a matter of a few days. Staff at the shop was knowledgeable and friendly. Would recommend. Update: Used McDermott again to purchase summer tires and have them installed. Great service, same as before. Very accommodating to my schedule. Thanks!
13:43 29 May 18
I have been taking vehicles to James since I moved to Toronto in 1992. All of my experiences there have been dealt with by friendly, courteous and professional staff. They have taken the time to explain the work that needs to be completed on my car and and it has always been done on time and to my satisfaction. I will be continue to take all my vehicles to McDermott''s in the future. Thanks to all.
14:36 23 May 18
Brought my BMW here for an oil change as a first time customer. I was given a complimentary vehicle inspection as well, and very pleased with the thoroughness and detail of the report. I knew beforehand that I was due for an alignment and ready to pay for it, however, the service manager (Martin) suggested that I wait until after I purchase new tires before doing an alignment. This really made me appreciate the honesty and diligence of the staff. Overall, fantastic attention to detail, and an auto shop that will be honest with required repairs. I will be taking all my cars here for future modifications and maintenance.
16:46 15 May 18
Awesome guys! Martin and his crew really takes care of me every time! Got engine work done, reasonable price car drives like new after. 2011 Bmw 328i. Definitely recommend if you drive a BMW.
22:35 10 May 18
A stellar performance by McDermott Motors.Iced snow drifts after the storm last week completely ripped apart the belly shields of my Audi A5 . I brought my car into McDermott Motors and they quickly analyzed the problem and ordered replacement shields and managed to get them installed on my car within a few days.Invoice for parts and labour was fair and the people in the shop are great. I will definitely continue to patronize their services.
15:34 25 Apr 18
after passing by this place for more than 15 years, i found myself in need of tires, *and squeaky brakes; so i decided to research them... *so many good reviews (could this be real?) i called and they fit me in on the day i requested, and did a thorough meet/greet thing, and told me about the on-line estimate they send you with pictures of the parts that need attention (really cool) and a follow up call to discuss cost. no hard sell, just the facts about what has to be done, and what may need attention in future. **also, no surprise charges, they stick to the estimate, and not a penny higher....i have found my new garage. martin and emma are really nice as well, customer service is also really important, and they make you feel at ease and talk to you like you are a regular already...
21:53 03 Apr 18
Everyone at McDermott Motors is extremely professional and knowledgeable, and is supremely cognizant about trying to keep your car repair charges down. They took an open ended problem (my power steering pump was leaking fluid after a repair at a different shop 6 months ago) and worked extraordinarily hard to diagnose and solve the problem at little expense. They hunted down a tiny replacement piece, instead of taking the easy way and replacing the whole pump. This saved me at least a hundred dollars.These guys are busy for a reason: they know what they are doing.
11:36 03 Apr 18
McDermott Motors are my go-to with my BMW. The personnel are great. The service is timely, customer-oriented, efficient, thorough, and honest. I'm from outside Toronto, and get 'fitted in' seamlessly when in the City. The thorough, loyal service record at McDermott Motors will be a plus when it comes time to trade to a newer car. I recommend the McDermott Team without hesitation. And: each Invoice - has been below Estimate. Try to achieve THAT anywhere else. McDermott: The Best!
18:35 20 Mar 18
I want to thank Martin and the staff for a great job on keeping my car running. I really like the diagnostics that are sent to my smartphone and email. The staff is very friendly, courteous, to the point and knowledgeable. Thanks for the great work.Check out the promotional video James made!
13:30 01 Mar 18
Really great customer service. Originally came to McDermott motors a few years ago because they were able to get hard to find low profile winter tires. They worked hard to source the tires and delivered on my request when other suppliers couldn't. I began using them for service after that and have been very pleased with every visit. You can tell they care. They've always been very honest and are fair with their pricing. Would highly recommend taking your vehicle there for any time of maintenance.
17:20 20 Feb 18
Great experiences dealing with the team at McDermott Motors. They are efficient, effective, and most importantly, honest. They are totally transparent about their diagnosis and recommend fixes that are good value for the customer. I've had lots of work done on both of my cars. Excellent experience every time. Prospective customers should plan ahead and book appointments a few days in advance. These guys are very busy, for good reason: they are one of the best garages in the downtown core.
16:02 13 Feb 18
Fair and decent, and very good service. They are open about your options, and are not pushy about non-essential work. They found a second-hand A/C compressor as the cost for a new one was quite high, but were up front about the risks. It's worked out great so far. I have been going there for a year and a half, and I always have the impression that they are doing what makes the most sense for me and my car.
16:58 16 Jan 18
Finding a good garage isn't easy. When our trusted mechanic of many years moved I was careful to research and came across McDermott, which had a lot of very good reviews. The reviews were true. The service was excellent but what was remarkable was the sense of calm and organization. To be honest, I avoid smaller garages; to me they're stressful (and not usually stressed): the morning crush, the mess and the smell of old machinery. The McDermott office was clean uncluttered and organized, more like a larger organization. The guys were very friendly relaxed and professional. Great service and a pleasant experience.
20:05 01 Dec 17
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