Downtown Toronto’s Best Auto Repair Shop
When you drive a luxury vehicle, servicing it can cost you an arm and a leg at most dealers and auto shops. But NOT at McDermott Motors. I chose them because they gave me a fair price estimate, delivered great customer service, and didn’t try to rip me off by suggesting additional things that my car didn’t need. I was pleasantly surprised by their promptitude and professionalism – in particular, getting a Vehicle Condition Report by email was surely a value added service. It was my first time there and it definitely won’t be my last. Highly recommended!
17:12 13 Aug 18
I love this place because of the service. They know you are coming and greet you by name when you walk in the door. The explain clearly what issues, if any, are taking place and actually show pictures of what they are talking about so you can see for yourself. Recently I a had a sudden issue with my transmission and my car wouldn't get out of first gear. I was stuck on the streets unable to reverse into my narrow parking spot at home. In a panic I called McDermott right in the middle of tire swapping season. They took me in same day. No worries. This week I was due for an oil change and again was reminded of what great customer service looks like. I felt compelled to write a review. I'm so fortunate to have a trusted mechanic so close to my home and work.
14:49 17 Jul 18
I discovered my completely flat tire as I was hopping into my car on my way to work. I quickly called McDermott Motors and asked if I could get the flat repaired. They said I could bring it in right away, no problem. So I threw my spare on and brought my car over in the next 5 minutes. Within 2 hours, I got a call saying my car was ready. They did an amazing job - even put my spare neatly back into my trunk with the tools. I will 100% be back to McDermott Motors! A+++++! Thanks for helping me so quickly!
14:23 17 Jul 18
Before brought my car in, read all the good reviews here. Had a high expectation when walked in. And McDermott didn't fail it. The staffs are super friendly, the condition report is detailed, the quote is transparent and upfront and the work gets scheduled quickly and done within a short window. The Vehicle Condition Report is intimidating for someone doesn't know a car much. But McDermott (Sam - the advisor) walked it through with patience and explained in great detail. The price is competitive and align with the quality of the work. Will for sure come back for regular service going forward and will recommend McDermott to anyone looking for a good auto shop in downtown. Thanks John, Sam and Martin.
13:20 12 Jul 18
McDermott Motors always takes care of my car in a timely and professional manner. When I have a big issue, they call me after assessing the problem with a price quote and make sure I’m OK to go ahead. They’re mindful of my schedule and if they can’t finish the job that day, they tell me before they start. It’s also nice that they allow dogs in the lobby.
14:51 04 Jul 18
This isn't my regular mechanic and I was in a bind with car troubles in Toronto. Thankfully found these guys who did an honest job for a fair price and got my car back up and running in short order. I'd highly recommend this place. They are now my go-to mechanics in Toronto.
12:55 28 Jun 18
I had my first appointment at McDermott Motors recently and was very satisfied with the service rendered. I appreciated the confidence and knowledge that Martin demonstrated about my vehicle and the time he took to explain the repairs that were necessary. I was also pleased that the price tag at the end of the service was considerably better than the quotes from the dealership that I had previously attended. McDermott Motors will be my go-to garage for any future repairs....
14:42 15 Jun 18
Very thankful to McDermott Motors for getting me in so quickly. I had a trip out of town coming up, and of course waited too long to get winter tires put on. They were able to get a quote together and have the tires on in a matter of a few days. Staff at the shop was knowledgeable and friendly. Would recommend. Update: Used McDermott again to purchase summer tires and have them installed. Great service, same as before. Very accommodating to my schedule. Thanks!
13:43 29 May 18
I have been taking vehicles to James since I moved to Toronto in 1992. All of my experiences there have been dealt with by friendly, courteous and professional staff. They have taken the time to explain the work that needs to be completed on my car and and it has always been done on time and to my satisfaction. I will be continue to take all my vehicles to McDermott''s in the future. Thanks to all.
14:36 23 May 18
Brought my BMW here for an oil change as a first time customer. I was given a complimentary vehicle inspection as well, and very pleased with the thoroughness and detail of the report. I knew beforehand that I was due for an alignment and ready to pay for it, however, the service manager (Martin) suggested that I wait until after I purchase new tires before doing an alignment. This really made me appreciate the honesty and diligence of the staff. Overall, fantastic attention to detail, and an auto shop that will be honest with required repairs. I will be taking all my cars here for future modifications and maintenance.
16:46 15 May 18
Awesome guys! Martin and his crew really takes care of me every time! Got engine work done, reasonable price car drives like new after. 2011 Bmw 328i. Definitely recommend if you drive a BMW.
22:35 10 May 18
A stellar performance by McDermott Motors.Iced snow drifts after the storm last week completely ripped apart the belly shields of my Audi A5 . I brought my car into McDermott Motors and they quickly analyzed the problem and ordered replacement shields and managed to get them installed on my car within a few days.Invoice for parts and labour was fair and the people in the shop are great. I will definitely continue to patronize their services.
15:34 25 Apr 18
after passing by this place for more than 15 years, i found myself in need of tires, *and squeaky brakes; so i decided to research them... *so many good reviews (could this be real?) i called and they fit me in on the day i requested, and did a thorough meet/greet thing, and told me about the on-line estimate they send you with pictures of the parts that need attention (really cool) and a follow up call to discuss cost. no hard sell, just the facts about what has to be done, and what may need attention in future. **also, no surprise charges, they stick to the estimate, and not a penny higher....i have found my new garage. martin and emma are really nice as well, customer service is also really important, and they make you feel at ease and talk to you like you are a regular already...
21:53 03 Apr 18
Everyone at McDermott Motors is extremely professional and knowledgeable, and is supremely cognizant about trying to keep your car repair charges down. They took an open ended problem (my power steering pump was leaking fluid after a repair at a different shop 6 months ago) and worked extraordinarily hard to diagnose and solve the problem at little expense. They hunted down a tiny replacement piece, instead of taking the easy way and replacing the whole pump. This saved me at least a hundred dollars.These guys are busy for a reason: they know what they are doing.
11:36 03 Apr 18
McDermott Motors are my go-to with my BMW. The personnel are great. The service is timely, customer-oriented, efficient, thorough, and honest. I'm from outside Toronto, and get 'fitted in' seamlessly when in the City. The thorough, loyal service record at McDermott Motors will be a plus when it comes time to trade to a newer car. I recommend the McDermott Team without hesitation. And: each Invoice - has been below Estimate. Try to achieve THAT anywhere else. McDermott: The Best!
18:35 20 Mar 18
I want to thank Martin and the staff for a great job on keeping my car running. I really like the diagnostics that are sent to my smartphone and email. The staff is very friendly, courteous, to the point and knowledgeable. Thanks for the great work.Check out the promotional video James made!
13:30 01 Mar 18
Really great customer service. Originally came to McDermott motors a few years ago because they were able to get hard to find low profile winter tires. They worked hard to source the tires and delivered on my request when other suppliers couldn't. I began using them for service after that and have been very pleased with every visit. You can tell they care. They've always been very honest and are fair with their pricing. Would highly recommend taking your vehicle there for any time of maintenance.
17:20 20 Feb 18
Great experiences dealing with the team at McDermott Motors. They are efficient, effective, and most importantly, honest. They are totally transparent about their diagnosis and recommend fixes that are good value for the customer. I've had lots of work done on both of my cars. Excellent experience every time. Prospective customers should plan ahead and book appointments a few days in advance. These guys are very busy, for good reason: they are one of the best garages in the downtown core.
16:02 13 Feb 18
Fair and decent, and very good service. They are open about your options, and are not pushy about non-essential work. They found a second-hand A/C compressor as the cost for a new one was quite high, but were up front about the risks. It's worked out great so far. I have been going there for a year and a half, and I always have the impression that they are doing what makes the most sense for me and my car.
16:58 16 Jan 18
Finding a good garage isn't easy. When our trusted mechanic of many years moved I was careful to research and came across McDermott, which had a lot of very good reviews. The reviews were true. The service was excellent but what was remarkable was the sense of calm and organization. To be honest, I avoid smaller garages; to me they're stressful (and not usually stressed): the morning crush, the mess and the smell of old machinery. The McDermott office was clean uncluttered and organized, more like a larger organization. The guys were very friendly relaxed and professional. Great service and a pleasant experience.
20:05 01 Dec 17
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